TSS maintains a record of training for every learner. If a learner does not have an up-to-date copy of their training record they can request one from the trainer or administration.

Once a learner has successfully completed nationally recognised training certification is issued and sent to candidates within 30 days of receipt of payment for the training completed.  Learners may choose to receive their certification in electronic format (a secure PDF) via email, hardcopy via post, or have their cerificate posted to their employer or organisation if training is facilitated by them.  Learners option to receive their certificate is indicated on the TSS enrolment form.  In the event that a learner needs a replacement statement of attainment or qualification after they have completed training, they must submit a written request to administration (fees may apply).

TSS has a complaints policy with information available to clients. If you believe that you have been disadvantaged or unfairly treated, you are able to address these concerns. Information on the steps to follow is provided at the start of every TSS course. If you feel unable to address your concerns verbally, with the course instructor during the course, or are unhappy with their response, you are able to lodge a formal, written complaint. This will be dealt with in a professional and confidential manner and acted upon in the fastest possible time-frame. You will be provided with a written outcome of any complaint as soon as possible after a conclusion is reached.

Whilst in attendance at a TSS course you are expected to act in a manner that does not cause distress to other course participants. This includes respect of others sex, race, religion, appearance etc as well as refraining from any course or vulgar language or other offensive behavior and adhering to occupational health and safety requirements. Gross misconduct of any course participant may result in termination of the course enrolment and assessment without refund. If the student is attending training paid for by their employer, the employer will be notified of the termination and the reason. Misconduct of TSS staff will, likewise, not be tolerated, and complaints of this nature will be investigated by TSS management.

On contact with Training and Safety Solutions (TSS) you will be asked a number of questions to enable us to provide you with the most relevant information. This information will not, under any circumstances, be used for any other purpose or disclosed to any other party.

Once you have booked onto a TSS course you will be provided with a booking invoice by email. This will confirm course details such as date, start time, location and any WH&S requirements. It will also include a booking number, relevant course codes or unit numbers and any other special requirements.

TSS reserves the right to cancel or postpone any course that does not meet minimum enrolment requirements. However TSS will endeavor to provide you with as much notice as possible if postponement or cancellation is to occur and provide convenient alternative course times/dates.

The TSS refund policy is as follows:

Refunds on pre-paid fees are only given with an appropriate notification time of cancellation of the course by the client. The minimum time of notification of cancellation of course by the client is 7 days prior to the commencement of the course. The cancellation must be made in writing and submitted in person or via email. A non-refundable administration fee of 10 % of course cost is applicable where course bookings are cancelled with less than 7 days notice. Full refunds may be made with less than 7 days notice in certain circumstances (e.g. extreme personal hardship, medical certificate) and these will be decided on a case by case basis.

Any courses that are cancelled by TSS are fully refundable to the client or the client may transfer the credit to the course on another date.

TSS is committed to providing training that everyone is able to access and utilize. Courses and assessments are flexible and, as such, TSS is able to offer quality training to those with language, literacy and numeracy difficulties. If you have special needs in these, or other areas please make contact with TSS as soon as possible to ascertain the most appropriate avenue of assistance to help you achieve competency.

Our assessment and teaching methods include lecture sessions, student workbooks, demonstrations, group discussions, scenarios and student group work. Assessments cover the set down competency elements and use various evidence gathering methods. Comprehensive assessment of competency, that also provides sound practical, relevant work related skills, are the course standards.

TSS complies with all legislative requirements relevant to training delivery and assessment in the vocational sector and also the national/state health and safety, workplace harassment, anti-discrimination and privacy legislation. Any legislative or regulatory requirements that are relevant to a program will be made known to the learner prior to, or during, the first session.

TSS is committed to recognition and accepts the training qualifications, Statements of attainment and products of other Registered Training Organisations (RTO’s). If you wish to have qualifications or certificates recognised by TSS you will need to supply copies of these certificates or qualifications.

TSS is committed to maintaining the privacy of all of our clients and students. Personal information will, under no circumstances, be used in any manner other than that of providing training product to clients. Personal information will never be disclosed to a third party unless we have written consent or are required by law.

TSS recognizes that individuals may possess relevant skills or qualifications in the areas that we provide training and assessment and want to ensure that these skills, experience and abilities are appropriately recognized. Any student who has current, relevant competency qualifications or experience may apply to have these recognized by TSS.

Recognition of Prior learning can be based on evidence such as:

- Formal Training

- Relevant work experience

- Life experience

You will need to be able to match the competency standards required in the unit you are applying for with that of your own training or experience, or you may request a challenge test. Please contact TSS if you require further information.

Programs offered publicly are open to all learners, subject to any pre-requisites or special enrolment conditions that apply to a specific program, and application must be made by completion of the enrolment form. Learners will be made aware of the contents of the program, any special conditions and the assessment requirements prior to, or during, the first session.

TSS is committed to the highest standard of professionalism, integrity and quality, and to preventing any inconsistencies in relation to access and equity and providing a learning experience that is free from any form of discrimination and/or harassment. Trainers and all other staff shall ensure at all times they act in a professional and courteous manner, in line with the TSS Code of Conduct, refraining from any actions that compromise our commitment to maintaining the standard for access and equity.

If you are a new or continuing student undertaking nationally recognised training and course you need a USI in order to receive your qualification or statement of attainment. If you don't have a USI you will not receive your qualification or statement of attainment.

If you already have a USI please ensure you have it with you when enrolling in your course.  If you require a USI you can create one yourself by visiting www.usi.gov.au or Training and Safety Solutions can create one for you.  Please advise your course instructor if you would like to take this option.  If you have forgotten your USI you can easily recover it by visiting www.usi.gov.au and following the prompts for a forgotten USI.  It is important that you do not create another USI if you already have one.

TSS recognizes that students may suffer from ongoing emotional trauma from previous life experiences that may affect them in the process of training in our courses. If required, the course instructor will be able to provide the details of external counseling services. Costs apply.